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Any resource may be considered to be controversial
or offensive to some members of the school community.
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In general, complaints against materials
in school libraries are rare. However, it is important that
every school has a policy and procedure in place to deal
with those that do arise.
These policies and procedures should be developed within
the school community. The School
Library Bill of Rights published
on the Australian School Library Association [ASLA] Website
is a useful starting point.
As part of the overall Collection Development Policy
a Challenge Policy should be available to provide
guidelines for dealing with a complaint.
For more support contact your District
Library Support Officer.
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Dealing with complaints is a systematic
process involving:
- completion of a complaint form by the
challenger;
- decision on whether to remove the item
from the shelf immediately or after it has been reviewed;
- referring challenger to the school's
Collection
Development Policy, and
- review of challenged resource by a Committee,
which includes the principal, resource teacher, a P&C
representative and the person making the complaint.
The final decision to remove or retain
the challenged item is the responsibility of the Principal.
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