Education and Training Shared Services Centre

About ETSSC

Background

TThe Education and Training Shared Services Centre (ETSSC) was the first Shared Service Centre in WA to “Go-Live”, as a result of recommendations provided to Cabinet by a Functional Review Taskforce in December 2002, and in line with the Whole of Government (WoG) Reform agenda.  ETSSC commenced operations in October 2005 with Department of Education and Training (DET) as the pilot agency.  Each client agency’s HR and Finance functions then underwent a phased implementation into the ETSSC.

ETSSC provides HR and Finance services to the following:

• Department of Education and Training (Central Office, District Offices and Schools)
• TAFEWA Colleges (Regional and Metropolitan)
• Curriculum Council
• Department of Education Services

The development of the ETSSC is overseen by a Client Management Council chaired by the Director General.  Council members include the DET Deputy Director General Finance and Administration, Executive Director Human Resources and Chief Information Officer; the Curriculum Council’s Chief Executive Officer; and four TAFEWA Managing Directors from both metropolitan and regional colleges.

ETSSC is currently concentrating on the implementation of a business systems strategy, which will result in enhanced service delivery through standardisation of systems, procedures, forms and business rules.

ETSSC Vision	ETSSC Mission	ETSSC Guiding Principles
To be recognised as the leading Shared Services Centre in Western Australia	Through our people we will provide quality services to assist our clients through partnerships to achieve their outcomes	Doing it better Working together Being professional Effective communication Service is our business

The ETSSC Business Plan identifies the following three key result areas, which are aligned to eight objectives:

Whole of Government Reform Agenda

1. The reviewed ETSSC Business Case is implemented in accordance with agreed timelines.
2. The ETSSC Business Systems Strategy is progressed in accordance with agreed timelines.

Our People

1. Leadership and direction is provided, to establish and ensure a service delivery culture, standards and style within ETSSC that is based upon honouring commitments, fostering team spirit and building relationships.
2. Our staff retention rates and staff satisfaction levels are improved.

 Service Standards

1. Our customer service delivery levels are improved.
2. Best practice programs for Continuous Improvement and Client Relationship Management are implemented.
3. Service Level Agreements and their associated Performance Measures are agreed, fulfilled and endorsed annually.
4. Education and Training Cluster CEOs, other partners, stakeholders and employees work collaboratively to ensure efficient and effective integrated service provision.

The ETSSC Business Plan is reviewed annually in line with the business planning process.

Other Shared Service Centres in WA

The Department of Health has established the Health shared service centre, known as the Health Corporate Network (HCN). They are located at 81 St Georges Terrace in Perth. Further information can be found at:  http://www.healthcorporatenetwork.health.wa.gov.au/home/

The Department of Treasury and Finance Shared Services is located in the Mason Bird Building, 303 Sevenoaks Street, Cannington.  The majority of public sector agencies will be rolled into the DTFSS, aside from those who have been granted full or partial exemption from participation in the Shared Services arrangements.  For further information visit: http:// www.oss.wa.gov.au